Easy 30-Day Return Policy

Returns are simple. You may return an item for a refund or credit of the merchandise total within 30 days of delivery; all you need to do is ship the item back to us in new and resalable condition (this means the item has not been opened and used).

How returns work?

  • Send to Return Address below in original packaging
  • Include the order number and any other details we need to process your request
  • We Inspect and process returns on Mondays (if a holiday in on Monday, we will process the following day)
  • We will not accept used parts
  • You are responsible for insuring & tracking your return shipment
  • If something was our mistake email us so we can fix the issue right away  - cs@roninpro.com

Where to send your return?

Send your return to this address and use this format on your shipping label. **Note You must insure the package we will not cover return shipping damage:

Here is our Return Address:

RoninPro Returns
Order Number: (your order # goes here. This must be filled in or we cant process the return)
1715 Oak St Suite 1
Lakewood, NJ 08701

How are returns/refunds are processed?

Returns are typically processed in 1-2 weeks. Return refunds are issued back to the original form of payment. Please note, if you return an item and do not pay for return shipping the return shipping costs we incur will be deducted from your total refund amount.

If your item happens to arrive damaged or defective, we are happy to arrange for a prompt replacement. Click here for more information.

Return Eligibility

Items must be in new condition, not modified and not used, to qualify for a refund (please do not modify the product in any way). Items returned in used condition will not be refunded. The few exceptions that cannot be returned include:

  • Clearance Items
  • Gift Certificates
  • Items Marked “Non-Returnable” (clearly indicated on the product page before placing your order)

Things you should know about non returnable items listed above

As stated at the time of your purchase, clearance and items marked as "non-returnable" cannot be returned. However, if you received this item and find there is substantial damage or some other issue like manufacture defect, please get in touch with us. We want to be fair and make this right for you.

Gift Returns

Hey it happens, it's not going to work for you and you don't have to let the gift giver know about the return; we are happy to issue store credit equivalent to the merchandise total directly to you! To process a gift return, please email us at cs@roninpro.com with the Tracking Number and Shipping Zip Code.

What if My Order Arrives Damaged?

We package all of our products well so they arrive on your doorstep safe and sound. If an item does arrive damaged or with parts missing, please notify us within 5 days of receipt. We're happy to send you replacement parts.

    3/13/2017